Terms and Services

1. Introduction

These Terms and Services govern access to and use of MydropAI, Mydrop, the mydropai.com website, the app, public approval links, forms, brand portals, link-in-bio pages, reports, demos, APIs, integrations, and related services. The service is operated by ADB International LLC, a United States limited liability company. In these terms, "MydropAI", "Mydrop", "we", "us", and "our" refer to ADB International LLC.

By creating an account, accepting an invitation, connecting a social profile, using a public client link, submitting a form, viewing a shared report, or otherwise using the service, you agree to these terms. If you use the service for an agency, brand, employer, client, or other organization, you represent that you are authorized to accept these terms for that organization.

Our Privacy Policy is part of these terms. It explains how information is collected, used, shared, retained, and protected.

2. Changes to These Terms

We may update these terms as the service, law, or our business changes. When changes are material, we will take reasonable steps to notify users, such as by updating this page, sending an email, or showing an in-app notice. Continued use after the effective date means you accept the updated terms.

3. Service Overview

MydropAI is a social media operations platform for planning, creating, approving, scheduling, publishing, monitoring, automating, and reporting on social media work across workspaces, brands, teams, clients, and connected services.

The service can include account and workspace management, team permissions, brand and profile management, media libraries, content calendars, post composers, public approval flows, client portals, link-in-bio pages, forms, conversations, notifications, analytics dashboards, report builders, inbox management, inbox rules, automations, campaign tracking, reminders, notes, third-party imports, custom domains, AI-assisted content, AI media features, and website demos.

Some features are available only on specific plans, for specific user roles, in selected countries, during beta access, or when the connected third-party service supports the requested action.

4. Eligibility and Account Authority

You must be at least 18 years old, or the age of majority where you live, to create an account. The service is not intended for children and must not be used to knowingly collect personal information from children in a way that violates applicable law.

You are responsible for keeping account information accurate, protecting login credentials, controlling access to your devices, and promptly notifying us of suspected unauthorized access. You may not share accounts in a way that bypasses plan limits, permissions, security controls, or billing requirements.

5. Workspaces, Teams, Clients, and Permissions

Workspaces organize users, brands, profiles, content, files, reports, automations, billing state, and related data. Workspace owners and admins are responsible for inviting the right people, assigning appropriate permissions, removing access when people leave, and reviewing activity performed by team members, clients, contractors, or guests.

Some public experiences, including approval links, forms, brand portals, link-in-bio pages, and shared reports, allow people without full workspace accounts to view or submit selected information. Workspace users who create, send, publish, or configure those links are responsible for sending them only to appropriate recipients, setting passwords or expirations where available, and disabling access when it is no longer needed.

6. User Content and Your License to Us

You keep ownership of content you upload, create, import, submit, connect, or publish through the service, including captions, media, files, brand assets, comments, form submissions, messages, reports, prompts, AI outputs, templates, notes, campaigns, and profile information.

You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, format, modify for technical compatibility, create previews or derivatives, analyze, back up, and otherwise use your content as needed to provide, secure, support, and improve the service. This includes sending content to connected social networks, third-party services, AI or media providers, payment processors, email providers, hosting providers, analytics providers, and other service providers when needed for features you use.

You represent that you have all rights, permissions, licenses, releases, and consents needed for the content and data you process through MydropAI. This includes permission from clients, employees, contractors, creators, customers, form submitters, people shown in media, and owners of any copyrighted, branded, or confidential material.

7. Connected Platforms and Third-Party Services

You may connect third-party services such as social networks, business profiles, media services, calendars, storage providers, design tools, payment services, analytics tools, and messaging channels. When you connect a service, you authorize MydropAI to access, use, store, refresh, and transmit the data and permissions you approve so the requested features can work.

Third-party services are governed by their own terms, policies, platform rules, review processes, rate limits, account requirements, permission scopes, and availability. We do not control them and are not responsible for their acts, omissions, outages, data practices, API changes, account restrictions, rejected content, or moderation decisions.

Platform capabilities can vary by account type, region, verification status, subscription level, token state, provider permissions, media format, and provider policy. A feature being visible in MydropAI does not guarantee that a third-party platform will accept, publish, return, display, or preserve the requested content or data.

8. Publishing, Scheduling, Approvals, and Public Sharing

You are responsible for reviewing all content, platform selections, recipients, dates, times, time zones, links, disclosures, hashtags, tags, mentions, media, targeting, visibility settings, and legal requirements before scheduling, approving, publishing, sending, or sharing anything.

Scheduled posts, reminders, automations, report deliveries, approval reminders, imports, inbox actions, and other time-based actions may run later than expected or fail because of third-party provider outages, token expiration, rate limits, invalid content, media processing delays, plan limits, network issues, time zone differences, account restrictions, unavailable metrics, or other conditions. You should monitor important campaigns and confirm critical posts or replies.

Public approval links, brand portals, forms, link-in-bio pages, report links, and custom domains can expose selected content to external recipients or the public depending on your settings. Treat tokenized links and passwords as sensitive. If you publish, share, download, export, or email information through the service, you are responsible for ensuring the recipient is authorized.

Deleting or disabling content in MydropAI may not remove copies already published to, cached by, emailed to, downloaded by, or stored in a third-party service or recipient environment.

9. AI Features, Automations, and Human Review

MydropAI may provide AI-assisted chat, drafting, captioning, recommendations, content scoring, media generation, report summaries, inbox drafts, automation steps, brand-aware suggestions, and related tools. AI features are assistive tools, not a substitute for human judgment.

AI outputs can be inaccurate, incomplete, biased, outdated, offensive, non-compliant, duplicative, or unsuitable for your brand, audience, client, jurisdiction, industry, or platform. You are responsible for reviewing, editing, approving, fact-checking, rights-checking, and legally clearing all AI outputs before use.

Do not submit sensitive personal data, regulated data, trade secrets, customer secrets, unreleased financial information, health information, payment card data, government identifiers, or other highly confidential information into AI prompts, attachments, forms, automations, or public demos unless you have the right to do so and the feature is appropriate for that data.

Automations and inbox rules may create drafts, route content, tag items, notify people, send replies, schedule posts, or trigger other actions based on your configuration. You are responsible for testing, monitoring, pausing, and correcting automations, especially where messages, public replies, paid campaigns, legal obligations, or brand reputation are involved.

10. Analytics, Reports, Monitoring, and Business Results

Analytics, reports, benchmarks, monitoring, campaign tracking, inbox health, AI summaries, and performance insights depend on connected providers, available permissions, public information, date ranges, caching, platform definitions, sampling, delayed updates, and provider API behavior. Missing data does not always mean zero performance.

We do not guarantee audience growth, reach, impressions, engagement, ranking, revenue, sales, conversions, influencer performance, ad performance, search placement, inbox response quality, reputation outcomes, or any other business result.

11. Billing, Plans, Quotas, and Cancellation

Paid features are billed according to the plan, billing interval, usage, taxes, and checkout terms shown when you subscribe or otherwise agreed in writing. You authorize us and our payment processors to charge the payment method provided for subscriptions, renewals, upgrades, add-ons, usage-based charges, applicable taxes, and other amounts due.

Plan limits and quotas may apply to posts, users, workspaces, profiles, automations, forms, storage, AI usage, AI media, reports, imports, domains, inbox features, and other product areas. We reserve the right to change what is included in any plan (features, limits, and quotas) and to change plan prices at any time, with notice where required.

We will never change the price of a plan you are currently subscribed to for as long as your subscription remains active and uninterrupted. Price changes apply only to new subscribers and to existing subscribers starting a new billing cycle after cancelling, lapsing, or resubscribing; in those cases, the price and included features in effect at the time you (re)subscribe will apply.

Unless required by law or stated in a separate written agreement, fees are non-refundable, and cancellation stops future renewals rather than refunding past charges. Cancelling, downgrading, or failing to pay may reduce access to paid features but does not automatically delete workspace content. You remain responsible for exporting or deleting content before access ends.

12. Acceptable Use

You must not use the service to:

• violate law, regulation, sanctions, platform rules, or third-party rights;
• publish spam, scams, phishing, malware, deceptive content, or unlawful advertising;
• harass, threaten, defame, impersonate, exploit, or discriminate against others;
• send unsolicited messages or automated replies where consent or platform rules prohibit them;
• collect, upload, expose, or process personal data without required notice, consent, or legal basis;
• infringe copyrights, trademarks, publicity rights, privacy rights, or contractual duties;
• misrepresent AI-generated content, endorsements, testimonials, sponsored content, promotions, or commercial relationships where disclosure is required;
• attempt to bypass permissions, quotas, billing, security, rate limits, or access controls;
• probe, scrape, reverse engineer, overload, disrupt, resell, or misuse the service;
• use public forms, custom HTML, uploads, links, or domains to distribute harmful code or abusive content.

13. Your Compliance Duties

You are responsible for complying with laws and rules that apply to your use of the service, including privacy, data protection, consumer protection, advertising, email, messaging, telemarketing, intellectual property, employment, agency, influencer, contest, sweepstakes, financial promotion, political advertising, accessibility, and industry-specific requirements.

If you use MydropAI on behalf of clients or process data about their customers, followers, employees, creators, or prospects, you are responsible for having the required agreements, permissions, notices, consents, instructions, and data processing terms with those parties.

14. Privacy and Data Handling

Our Privacy Policy explains how we handle account data, workspace data, connected platform data, content, files, prompts, AI outputs, public submissions, billing records, support messages, analytics, cookies, logs, and other information. You are responsible for the personal data you choose to upload, import, publish, collect, share, or process through the service.

When we process personal data on behalf of a workspace owner, agency, brand, or other customer, we do so to provide the service and according to the customer's configuration and lawful instructions, subject to our Privacy Policy and any separate data processing agreement we sign.

Business customers established in the EU, the EEA, the United Kingdom, or Switzerland who act as controllers can request a data processing agreement under Article 28 GDPR by emailing contact@mydropai.com. It incorporates our published subprocessor list and our technical and organizational measures, both set out in the Privacy Policy. We give notice before adding or replacing a subprocessor, and a customer with an agreement in place may object.

Every account can download a copy of its own personal data at any time from Settings, under Account, and can delete the account and its data from the same page. When an account is deleted, its sign-in and account details are removed immediately; workspaces left without any member become inaccessible at that moment and are permanently deleted after a 30-day recovery window.

Our infrastructure runs in the United States. AI features for workspaces in the EU and the EEA run exclusively on providers covered by a Chapter V transfer mechanism under the GDPR; AI providers outside that framework never receive their content. The Privacy Policy sets out the transfer mechanisms in full.

15. Security

We use administrative, technical, and organizational safeguards designed to protect the service and user data, including TLS in transit, AES-256 encryption at rest, separate encryption of connected-account tokens with a managed key service, workspace-scoped access control enforced at the database layer, and revocable per-file access tokens for uploaded media. The Privacy Policy sets these out in full.

No online service can guarantee absolute security. You are responsible for using strong passwords, protecting devices, limiting workspace permissions, securing public links, reviewing connected apps, and promptly reporting suspicious activity.

16. Intellectual Property

We and our licensors own the service, software, website, designs, workflows, documentation, brand names, logos, templates, and other materials that are not user content. These terms do not transfer ownership of our intellectual property to you.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create competing services from our software, documentation, designs, branding, or non-public materials except as allowed by law or with our written permission.

17. Feedback

If you send suggestions, ideas, requests, reviews, or feedback, you grant us the right to use them without restriction or compensation, including to improve, market, and develop the service. You should not send confidential information as feedback unless we have agreed in writing to receive it as confidential.

18. Beta, Preview, and Experimental Features

Beta, preview, demo, early-access, and experimental features may be changed, limited, suspended, or removed at any time. They may be less reliable, less complete, or subject to additional limits. Do not rely on beta or preview features for critical production workflows without a backup plan.

19. Suspension and Termination

We may suspend or terminate access, remove content, disable public links, restrict integrations, or refuse service if we believe there is a violation of these terms, non-payment, security risk, legal risk, platform policy issue, abuse, fraud, or harm to the service, users, third parties, or our reputation.

You may stop using the service at any time and may request account deletion as described in the Privacy Policy. Some terms survive termination, including payment obligations, user content responsibilities, intellectual property, disclaimers, liability limits, indemnity, dispute terms, and provisions needed to interpret or enforce these terms.

20. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, security, availability, and error-free performance.

We do not guarantee that content will publish successfully, analytics will be complete, automations will run at an exact time, third-party integrations will remain available, AI outputs will be correct, public links will be accessed only by intended recipients, or the service will meet every business, compliance, or technical requirement you may have.

21. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages; loss of revenue, goodwill, data, content, audience, followers, opportunities, contracts, or reputation; third-party platform actions; failed or delayed publishing; AI outputs; public link sharing; unauthorized actions caused by your credentials or workspace settings; or business decisions made using the service.

To the fullest extent permitted by law, our total liability for all claims relating to the service or these terms is limited to the greater of 100 USD or the amount you paid to us for the service in the 12 months before the event giving rise to the claim.

22. Indemnification

You agree to defend, indemnify, and hold harmless ADB International LLC, its owners, officers, employees, contractors, service providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from your content, your use of the service, your connected accounts, your public links, your automations, your clients or guests, your breach of these terms, or your violation of law or third-party rights.

23. Governing Law and Disputes

These terms are governed by the laws applicable to ADB International LLC in the United States, without regard to conflict-of-law rules, unless mandatory local law requires otherwise. Before filing a formal claim, each party agrees to try to resolve disputes in good faith by contacting the other party and allowing a reasonable time for response.

Unless a separate written agreement says otherwise, disputes will be handled in the state or federal courts located in the United States jurisdiction where ADB International LLC is organized or principally operates, except where applicable consumer or data protection law gives you mandatory rights in another forum.

24. Contact

Questions about these terms may be sent to contact@mydropai.com.

Effective date: June 12, 2026. Last updated: June 12, 2026.

25. Data Processing Agreement

This section is our Data Processing Agreement (DPA). It is the written contract required by Article 28 of the EU General Data Protection Regulation between a controller and a processor, and it applies equally under the UK GDPR and the Swiss FADP.

It forms part of these Terms and takes effect when you accept them, so no separate signature is required. Article 28(9) allows this contract to be concluded in electronic form. If you are a business customer established in the EU, the EEA, the United Kingdom, or Switzerland and you decide what personal data goes into MydropAI and why, you are the controller and this section governs how we process it for you. If your organization requires a countersigned copy on your own template, email contact@mydropai.com.

In this section, "Customer" means the account holder or workspace owner acting as controller, and "we", "us" and "MydropAI" mean ADB International LLC acting as processor.