Ukuphatha i-community kuyinto enhle kakhulu emsebenzini we-social media, kodwa futhi kuyakhathaza. Uma ungumuntu oyedwa ophatha ama-akhawunti, ingcindezi ihlala ikhona: gcina izingxoxo zihlanzekile, phendula amalungu, vala i-spam, thulisa izingxabano, njalo nje ngenkathi uphinde wenze umsebenzi wekhasimende nezikhathi zokugcina. Amaphutha amancane ekuphatheni i-moderation angashintsha indawo ibe nomoya omubi, ongaqondakali, noma izwakale ingenandaba. Lokho kukhanyisa abantu futhi kwenza indawo ingabi usizo kubo bonke.
Leli udaba lihamba ngezansi leziphithiphithi eziyisishiyagalolunye ezivame ukwenzeka kubaphathi be-social abaqhuba bodwa, futhi linikeza izixazululo ezisebenzayo ongazisebenzisa kuleli sonto. Umgomo awuwona umqondo nje. Umgomo ukwenza: imithetho elula, ama-templates amafushane, nezinhlelo ezinciphisa udweshu futhi kugcine isikhathi. Ama-community amaningi ayaphumelela nomuntu oyedwa osebenza njalo. Imfihlo ukulandelana, hhayi umsebenzi omningi. Uma amalungu ethembele enhlanganisweni yakho, aziphatha kangcono futhi uchitha isikhathi esincane ukulungisa okonakele.
Uma uphatha iqembu le-Facebook, i-server ye-Discord, isikhala se-Slack, noma amazwana ngaphansi kwamapost, izifundo lapha ziyasebenza. Funda uhlu lokubheka ekugcineni bese ukhetha ushintsho olulodwa ozowufaka kuleli sonto. Izinguquko ezincane ziyaqala ngokushesha. Ngesikhathi, uzobona ukuncipha kwezingxabano, izicelo zokuphikisa ezisheshayo, kanye nezingxoxo ezizuzisayo kakhulu.
1. Treating moderation as reactive firefighting instead of a strategy
Ukwenza yonke i-moderation ibe yimpumuzo eyinqaba kuyiphutha elivamile. Okuthunyelwe kuyaphazama, i-inbox igcwala, bese uchitha amahora uxazulula impi phakathi kwababili noma abathathu, bese kusasa kuqala kabusha. Lesi sikimu siyakhathela ngoba sibheka izinkinga njengemicimbi eyodwa eyodwa kunokuba zibe izimpawu zezimbangela ezivame ukuphindaphinda.
Icebo lizosiguqula isimo. Qala ngokuvimbela. Ukuvimbela kunciphisa inani lezingozi, futhi ngaleyo ndlela kunciphise umthwalo wakho wengqondo. Ukuvimbela kunezinto ezintathu: imithetho ecacile yomphakathi, imiphumela ecacile, namathuluzi okunciphisa umsindo.
Qala ngemithetho emfushane. Khetha izinto ezingu-5 kuya kwezi-8 ezibalulekile engxoxweni. Isibonelo: hlonipha abanye, akuvunyelwe ukuhlasela umuntu siqu, akuvunyelwe i-doxxing noma ukwabelana ngolwazi oluyimfihlo, akuvunyelwe i-spam noma ukuzikhangisa ngaphandle kwethreade yokuphromotha, futhi hlala endabeni eziteshini ezinqunyiwe. Imiyalo emfushane ifundeka. Uhlu olude luyagwenywa.
Okwesibili, hlela indlela yokugunyaza ngokucacile. Esikhundleni sokucabanga impendulo njalo, yakha umthambo wokuthatha izinqumo. Isibonelo: icala lokuqala = isexwayiso esiyimfihlo kanye nelinki yemithetho; icala lesibili = ukuvinjelwa kokuthumela okwesikhashana noma uku-mute amahora angama-24; icala lesithathu = ukususwa okwesikhashana kanye nemiyalelo yokuphikisa. Bhala lezi zinyathelo zibe yimithetho emisho emifushane ukuze ungachithi isikhathi ubhala imilayezo. Ama-scripts agcina isikhathi futhi agcina ithoni ingathathi hlangothi.
Okwesithathu, sebenzisa amathuluzi eplatifomu ukunciphisa umsindo ongancikile. Sebenzisa ama-keyword filters, vinjelwa izixhumanisi ezivela kuma-akhawunti amasha, noma udinge i-approval ku-post yokuqala yelungu elisha. Lezi zivalo ezenzakalayo zibamba iningi le-spam namasu obugebengu. I-automation imayelana nomsindo, hhayi izindaba ezinobunzima.
Ekugcineni, hlela isikhathi se-moderation. Esikhundleni sokuba on-call usuku lonke, beka amawindi amabili agxile evikini. Ngaleso sikhathi hlela i-queue, phendula izikhalazo, ususe okungalungile. Ukuhlukanisa umsebenzi kushintsha ukucindezela okuphendulwayo kube imisebenzi elawulwayo.
Icebo alisho ukuba nomuzwa omnene. Lisho ukuthi wenze izinto ngenhloso. Livikela amalungu futhi likuvumela ukuthi wenze umsebenzi obalulekile wokuvuselela izingxoxo nokwamukela abantu abasha.
2. Having unclear rules or enforcing them inconsistently
Ukungaqondi imithetho kuvame ukudala izikhalazo. Uma amalungu engakwazi ukuveza kalula ukuthi yini evunyelwe, azocabanga. Ukugunyazwa okungahambelani ndawonye kuba yinkinga enkulu. Ukuziphatha okufanayo okungabhekwa ngosuku olulodwa bese kujeziswa ngolwesibili kudala ukungathembani.
Imithetho ecacile kumele ibe mfushane, ilula, futhi inikeze izibonelo. Esikhundleni sokuthi "ungabhali okuqukethwe okukhohlisayo", nikeza izibonelo: ukuhlasela komuntu kaningi, ama-slur aqondiswe kumuntu, nezinsongo. Esikhundleni sokuthi "akuvunyelwe ukuzikhangisa", chaza inqubo: i-post eyodwa yokuzikhangisa njalo ezinsukwini ezingama-30 esiteshini sokuphromotha, noma gcela imvume ngaphambi kwe-thread yokuphromotha. Izibonelo zinciphisa ukungaqondi futhi zinciphisa inombolo yemibuzo ongayiphendula ngokungasese.
Okulandelayo, yenza umgomo wakho wokuqinisa ube wangaphakathi futhi ufushane. Obani abanikeza izexwayiso? Bangaki izexwayiso ngaphambi kokususa? Yini ebangela ukuvinjwa kwangaphambi kwesikhathi? Gcina le politikhi yangaphakathi kube amaphuzu ambalwa ongawabheka ngokushesha. Lapho amalungu ephikisa isinqumo, ungabakhomba kunketho ebhaliwe kunokuxoxa lapho.
Ulimi lubalulekile. Sebenzisa imilayezo esezingeni elilungiselelwe ehlanganisa umthetho, okwenzekile, umphumela, nokuthi bazilungisa kanjani. Isibonelo: "Sawubona Sarah, ngisuse i-post yakho ngoba iqukethe isixhumanisi sokuthengisa ngqo. Umthetho wethu uvumela i-post eyodwa yokuphromotha njalo ezinsukwini ezingama-30 esiteshini sokuphromotha. Ungayiphinda lapho. Uma ufuna, ngingakusiza ukuyilungisa." Le ndlela imibiko inobungqina futhi inciphisa ukuxabana.
Lapho kungenzeka, yenza imithetho ihlale ifana kumacommunity ofanayo owaphathayo. Uma uphatha amaqembu amaningi weklayenti, imithetho efanayo inciphisa ukudideka kwamalungu abakhona ezindaweni eziningana.
Futhi, uma wenza iphutha, lungisa umphakathi. Isikhangiso esifushane esithi "Siwubuyekeze umphakathi osuswe izolo futhi sabuyisela i-post. Siphinde sacacisa umthetho ukuvimbela ukudideka" sakha ukwethenjwa ngokushesha kunokuthula.
Ukuvumelana kwemithetho nolimi kuyenza izingxoxo zihlale zithule.
3. Relying too heavily on automation without human oversight
I-automation igcina isikhathi, kodwa inokukhawulelana kwayo. Ama-filter nezinhlelo ezenzakalayo zisebenza kahle ekubambeni i-spam enkulu, izixhumanisi eziyingozi, nezindlela eziqhubekayo. Azilungile ekusingatheni ubunzima bokuxoxa. Uma i-automation isebenza ngaphandle kokubuyekezwa ngumuntu, kuvela izinkinga ezimbili: ama-false positives akhathele amalungu angajwayelekile, kanye nokungabambi lapho umongo ubalulekile.
Yakha i-automation enendlela yomuntu yokubuyekeza. Esikhundleni sokuvinjelwa kwama-akhawunti okuzenzakalelayo, faka ukuconcezwa kokuqukethwe bese uthumele kusiqoqo sokubuyekezwa ngabantu. Ngesikhathi samawindi wakho we-moderation, bheka izinto ezinqunyiwe zakamuva. Lokhu kugcina ukusebenza kahle kohlelo ngenkathi kugwema ukulahleka kwamalungu okungeyikho.
Hlukanisa imisebenzi ye-automation. Yenza i-automation iphathe imithetho emnyama-futhi-mhlophe njengokuvinjelwa kwamadomeyini ayi-scam aziwayo, bese ugcine izindawo eziyinkimbinkimbi ezifuna umthetho womuntu njengokusho ngokomqondo, sarcasm, noma izingxoxo ezinomongo. Isibonelo, i-filter ezenzakalelayo ingasusa ama-post aqukethe i-URL eyingozi, kodwa i-post ehlanganisa igama elibucayi kusifundo somlando kumele iphendulwe ngumuntu.
Xoxa ngokuziphatha kwe-automation emphakathini. Faka inothi elifushane emithethweni ukuthi okuthile kuzofihlwa ngokuzenzakalelayo futhi ukuthi ungacela kanjani ukubuyekezwa. Uma amalungu eqonda uhlelo, kungenzeka asebenzise indlela yokuphikisa kunokudala udweshu esidlangalaleni.
Bheka futhi ulungise ama-false positives. Ngesonto ngayinye noma njalo ezinsukwini eziyishumi nane bala ukuthi zingaki izinto ezafihlwa ngokuzenzakalelayo ezabe sezingabuyiselwa. Uma ubona ukuthi ama-false positives ayakhula, shintsha imingcele noma lungisa imithetho. Izinga eliphansi lama-false positives libonisa ukuthi izilungiselelo zakho zisebenza kahle.
Futhi sebenzisa i-automation ukunciphisa umsindo ngenye indlela: cela amalungu amasha aphendule umbuzo olula ngaphambi kokuthumela, noma usebenzise imibuzo efana ne-CAPTCHA ukuvimba ama-bot. Lezi zinyathelo ezincane zivimba iningi le-spam ngaphandle kokulimaza amalungu angempela.
I-automation ne-checks zabantu kuyindawo ephakathi efanele. Ikhulula isikhathi sakho somsebenzi obalulekile, esinemininingwane, ngenkathi igcina ubulungisa.
4. Punishing members instead of educating them first
Ukuqondisa abantu ngokuqondile kuya ekuvinjelweni noma ekususweni kuyindlela elula, kodwa kaningi ayilungile. Iningi lamalungu liphula imithetho ngenxa yokungazi, hhayi ngenhloso embi. Ukugxilisa imfundo kuqala kungaguqula amaphutha abe amathuba okufundisa futhi kugcine inhlonipho yomphakathi.
Qala ngomlayezo oyimfihlo, othule, kwicala lokuqala. Gcina umfushane: sawubona, chaza umthetho, bonisa i-post enezinkinga, bese unikeza indlela yokulungisa noma indawo yokuphinda ukhiphe khona. Iskripthi esifushane sisebenza kahle: "Sawubona, siyabonga ngokwabelana. Ngisuse i-post yakho ngoba iqukethe isixhumanisi sokuthengisa ngqo. Sicela uthumele ukuphromotha ethread yethu yokuphromotha. Uma ufuna, ngingakusiza ukuyilungisa." Lokhu kugwema ukukhohliswa futhi kwandisa amathuba okuthi bazolandela umthetho.
Sebenzisa izikhumbuzo zomphakathi lapho kunemiphumela efanayo. Uma amalungu amaningi ethumela okuphambene nendaba, bhala i-pinned note enezibonelo zama-post amahle namabi. Lokhu kushesha kunemilayezo eyimfihlo eminingi futhi kwenza umthetho ubonakale.
Nika amalungu amasha isingeniso esilula. I-post eyodwa eboshiwe echaza injongo yomphakathi, imithetho emithathu ebalulekile, kanye nezindawo lapho kufanele kuthunyelwe okuhlukile izokwehlisa amaphutha wokuqala futhi isethe okulindelwe.
Yakha indlela elula yokubuyisela amalungu. Kwaqinisekisa ukuthi uma umuntu ephindaphinda, nikeza ithuba lokulungisa. Isibonelo, emva kokuvinjelwa unikeze uhlu lwemibandela okufanele bayifunde kanye ne-probation eyodwa ngaphambi kokubuyiselwa. Indlela ecacile inciphisa amandla adingekayo ezikhalazweni futhi inikeza amalungu isizathu sokuzilungisa.
Gcina izijeziso eziqinile zezinsongo ezibucayi, i-doxxing, noma ukuhlukunyezwa okuqhubekayo ngemva kwezexwayiso. Ukwenza izijeziso zilingane kugcina ubuqotho bakho futhi kugwema ukonakala kwesiko lomphakathi.
Ukugxila ekufundiseni kuqala kuvikela ubulungu futhi kwakha isiko lapho abantu belungisa ukuziphatha kunokuba bashiye bebhakabhaka.
5. Failing to track moderation outcomes and community health
Izinqumo ze-moderation kumele zisekelwe kuyo idatha. Ukuthembela nje emininingwaneni yakho yohlelo lomqondo kuyonymba yokuthuthuka futhi kulula ukuphinda amaphutha. Amamethrikhi ambalwa alula azokutshela ukuthi indlela yakho isebenza nokuthi kufanele ugxile kuphi.
Qala nencwadi emfushane yeviki ngayinye. Bheka inani lezenzo ze-moderation, izinhlobo zenzo (isexwayiso, ukufihla, ukususa, ukuvimba), izizathu, izikhalazo zokuphikisa, nesikhathi osichithile. Ishidi elilula noma inothi kuthuluzi lakho lomsebenzi liyanele. Ngokuhamba kwesikhathi, amaphethini azovela futhi azonikeza imigomo engcono nemishini ezenzakalelayo.
I-dashboard yokuqala elula ibe nemigqa emihlanu: isonto, inani eliphelele lezenzo, isizathu esiphezulu, inani lezikhalazo, namahora omdali. Faka izinkambu ezimbili ezitholakalayo: izinga lokuphikisa (izikhalazo ÷ inani eliphelele lezenzo) kanye ne-constructive ratio (izingxoxo ezakhelwe kahle ÷ inani lamapost). Lezi zilinganiso ezimbili zenza amathrendi abonakale ngokushesha ngaphandle kwezinombolo eziyinkimbinkimbi.
Ukuchazwa kubaluleke kakhulu kunamanani amasha. Uma izinga lokuphikisa likhuphuka ngaphezu komkhawulo othile (ezinqolobaneni eziningi u-8–12% kuyisignali esisebenzayo), buyekeza umthetho olimele nemiyalezo yakho. Uma i-constructive ratio yehlisa amasonto amathathu kulandelana, bheka ukushintsha kwemithetho noma ukuvunguza kwamapost angalungile bese ucabanga ukusakaza isikhumbuzo esifushane somphakathi.
Bheka umuzwa wamalungu ngokungaqondile. Qapha ukugcinwa kwamalungu ngemva kwezenzo ezinkulu zokuqinisa. Uma ukususwa kuholela ekushayeni kokuphuma, cabanga kabusha ukuthi lokho kukhulumwe kanjani. Esinye isignali yisilinganiso sezinto ezakhiwe kahle kanye nezinto ezinqunyiweyo. Ukwanda kwesabelo sama-post akhiwayo kuyisignali sokuthi impilo yomphakathi iyathuthuka.
Qoqa impendulo eqondile ngokwenza ipholl eyimfihlo ngezikhathi ezithile. Buza imibuzo emithathu: uzwa sengathi imithetho ilungile, uzwa uphephile, uzwa wamukelekile? Lezi zinsikazi ezifushane zikunikeza isiqondiso esingokwengqondo ngaphandle komsebenzi omningi. Uma wenza ipholl, faka isisho esisodwa esifushane sokuthi yiziphi izenzo ezizolandelwa ukuze amalungu abone ukuthi iminikelo yabo ibalulekile.
Sebenzisa ukulandelela kwakho ukulungisa izinhlelo. Uma izikhalazo ziphakeme ngomthetho othile, bhala kabusha umthetho noma ucacise izibonelo. Uma uhlobo lwephutha lonyuka, dala umhlahlandlela omncane okuwuhlosile. Gcina i-changelog emfushane yokubuyekeza imithetho ukuze ukwazi ukuxhumanisa izinguquko nemiphumela.
Isibonelo esisebenzayo: hlukanisa imizuzu engama-20 njalo ngoMsombuluko ukubuyekeza incwadi, ubuke izikhalazo, bese ukhetha isenzo esisodwa esincane (bhala kabusha umusho womthetho, lungisa i-filter ye-automation, noma shicilela isikhumbuzo). Lo mkhuba weviki ulinda ukuhamba kancane ukuze ugweme ukulahleka kokulandelana.
Ekugcineni, landela umsebenzi wakho. Uma isikhathi se-moderation sikhula ngaphandle kwamawindi owabeka, leyo yisignali yokuthi kufanele uthuthukise i-automation, ucacise imithetho, noma unikeze abanye. Akusona isahlulelo sokuthi awuphumelelanga; kuwukulungisa ukuze kuqhubeke ngokusimama.
Idatha ayikho ngenhloso yokuqapha umphakathi wakho. Ingumgomo wokwenza i-moderation ibe predictably, ilungile, futhi ingabi mkhathazo.
6. Letting moderators burn out by not delegating or creating processes
Ukuba "solo" akusho ukuthi usebenza wedwa. Ukuqapha okufanele kusebenza kudinga ukuhlela ukunikela kwabanye, ama-templates, nemigomo ecacile. Ngaphandle kwalokhu, umsebenzi uba isimbo esingapheli esingenakuhlala.
Dala incwadi yomsebenzi ye-moderation ekhasini elilodwa. Kufanele ifake imithetho eyisisekelo, izinyathelo zokunyukela phezulu, ama-templates emilayezo, nohlu olufushane lwezinto okufanele zenziwe nezinto ezingafanele zenziwe. Gcina ifundeka kungakapheli imizuzu emihlanu. Le ncwadi yehlisa umthwalo wokucabanga futhi isheshisa izinqumo.
Qasha abavolontiya ngokucophelela. Qala nokuzama kanye nemisebenzi ecacile njengekuqapha i-spam nokuphendula imibuzo eyisisekelo. Nika abavolontiya amandla amancane ekuqaleni bese uwandisa njengoba betshengisa ukuthembeka. Abavolontiya bandisa amandla nokuba khona kwendawo ngaphandle kokudlulisa ukulawula ngokushesha.
Sebenzisa ama-templates nempendulo ezilondoloziwe ukuphendula ngokushesha nangokuhambelana. Gcina ama-templates ezimo ezivamile: imilayezo yokwamukela, izikripthi zezexwayiso, izimpendulo zokuphikisa, nezincwadi zokubuyiselwa. Lapho imilayezo idinga ukuba ngomunye, i-template iba isisekelo esigcina isikhathi.
Beka imingcele bese uyishicilela. Shicilela amahora wakho okuphatha, izikhathi zokuphendula ezilindelekile, kanye nendlela yokuphikisa. Uma amalungu eyazi ukuthi usebenza kanjani, mancane amathuba okubalindela impendulo esheshayo.
Vikela impilo yakho ngokuhlela izaziso nokusebenzisa izici zokuthuleka kweplatifomu. Uma iklayenti lilindele ukumboza okungapheli, hlela imigomo ecacile noma uxoxisane ngemivuzo ehlanganisa ukuhlinzeka ngokuphathwa kwezinsuku zonke.
Ekugcineni, hlela ukukhula. Uma i-community yakho ikhula, cabanga ngemisebenzi yokukhokhelwa noma inkontileka yesikhathi esingxenye. Ukuhlelwa kusengaphambili kugwema ukuqashwa okuphuthumayo okulimaza isiko lomphakathi.
7. Not involving the community in rule making and enforcement
Uma amalungu ezwa imithetho ibafakwe ngamandla, bayamelana nayo. Ukubandakanya umphakathi kwakha ukuzibophezela futhi kunciphisa ukudikibala ekuphatheni. Ukubamba iqhaza akusho ukudala udlakela. Inqubo emfushane, ehlelwe kahle iletha imithetho engcono kanye namalungu abambisana kakhulu.
Sebenzisa izingxoxo ezilula. Bhala iziphakamiso zezintathu eziphezulu zomthetho bese uveza umqondo. Gcina isikhathi sokubonisana sifushane futhi uhlanganise impendulo ngomphakathi. Lapho amalungu ebona iminikelo yabo ibonakele, mancane amathuba okungayilandeli imithetho.
Hlela iseshini yokudala ngokubambisana lapho uqala noma ubuyekeza imithetho: yamukela iseshini, qoqa izibonelo ezicacile zama-post amahle namabi, hlanganisa amathrendi avamile, bese nivota izinguquko eziphezulu ezintathu. Gcina iseshini ngaphansi kwehora elilodwa futhi shicilela isiqephu esifushane sesinqumo. Lokhu kuveza ukukhanya futhi kunciphisa ukuphindela emuva.
Dala indima yalungu ecacile yokubika ngaphandle kokumhlaza esidlangalaleni. Ifomu elilodwa noma isiteshi sokubika esiyimfihlo sivumela amalungu ukuthi abike izinkinga futhi kuqale ukugeleza kokubuyekeza kwakho. Gwema izingxoxo zangasese ezidlangalaleni noma izintambo ezinamabala azosusa izingxabano.
Gubha izibonelo zokuziphatha okuhle. Gqamisa i-post yomphakathi esibonisa ithoni kanye nohlobo lokuqukethwe ofuna ukulubona. Ukunikeza umvuzo kumuntu okwenze kahle kushesha kunamazwi okujezisa.
Uma ufuna usizo lomphakathi ekuphatheni imithetho elula, yakha imisebenzi yama-steward enohlu olufushane: wamukele abantu abasha, bheka i-post yokuqala yamalungu amasha, bese uphawula okuqukethwe okuphula imithetho. Nikeza ama-steward ukwaziswa okulula (isihloko noma ukubonga kwanyanga zonke) kunamandla okuphathelene nokuphatha ekuqaleni. Lokhu kugcina uhlelo lukhanya futhi lulungile.
Bhekana nama-trolls ebuhlakani bokubonisana. Sebenzisa uhlelo lokunikwa igunya lama-steward futhi ucele isikhathi sokuzama. Uma izingxoxo zomphakathi ziba mnandi kakhulu ngesikhathi sokubonisana, hambisa izingxoxo zibe kwi-thread yangasese bese ushicilela imiphumela ehlungiwe. Izifinyezo ezingathathi hlangothi zipholisa imizwa futhi zigxile emithethweni, hhayi ebunyameni.
Ukubandakanya amalungu kukhuphula ukwethenjwa futhi kunciphisa inani lezingozi ezizoholela ezingxabanweni zomphakathi.
8. Ignoring cultural context and accessibility in rules
Ama-community angaba womhlaba wonke. Amazwi nezindlela zokuziphatha ziyahluka. Imiyalo esuselwa kumcabangela wamasiko ancike kakhulu ingadala ukuqonda okungalungile nokulimaza ngokungaqondile. I-accessibility nayo ibalulekile. Abantu abanamakhono ahlukene baxhumana ngezinhlobo ezihlukile futhi bafuna imihlahlandlela ecacile.
Sebenzisa ulimi olucacile emithethweni ukuze unciphise ukudideka phakathi kwamasiko. Gwema ama-idiom nezinkomba ezingase zingahunyushwa kahle. Nikeza izibonelo ezibonisa okwamukelekile nokungamukelekile ngezitayela ezihlukene.
Cabanga nge-accessibility ekuphatheni. Isibonelo, ungasusi i-post ngoba ifomethi ingalungile noma ayinayo i-captions. Esikhundleni salokho, cela ilungu ukuthi lingeze i-captions futhi unikeze i-template emfushane yokuthi bazenze kanjani. Uma ipulatifomu isekela i-alt text, khuthaza amalungu ukuthi ayisebenzise futhi yenze yingxenye yesingeniso sabasha.
Amathiphu aphusile wokuzwela amasiko: ungacabangi ukuthi wonke umuntu unolwazi olufanayo, qaphela ukusetshenziswa kwehlaya ne-sarcasm, futhi dala iglosari elifushane lamagama ajwayelekile emphakathini angase aqondwe ngokwehluka. Ukwazi ama-time zones nakho kubalulekile. Ukusetha isikhathi nezikhathi zemicimbi kufanele kubhale okungenani izinkomba zezikhathi ezimbili kumaqembu angaphandle kwezwe ukuze kuncishiswe imicimbi elahlekile nokuphambuka kwemithetho okubangelwa ukungaqondi isikhathi.
Okucacile okufanele kufakwe emithethweni ngokusebenziseka: cela ama-captions noma ama-transcripts kuwo wonke amavidiyo, khuthaza i-alt text echazayo yezithombe, gwema amafonti amancane noma imibala enokungafani okuphansi ezithombeni ezabiwe, futhi unikeze indlela elula yokucela usizo lokuthumela (isibonelo, i-post eboshiwe ethi "Udinga usizo ukuthumela? Thumela umyalezo kuma-mods"). Kumenyezelwe ukuthi kungenziwa i-transcript emfushane nesiqoshwa esisodwa kusikhangiso somsindo ukuze ama-screen reader akwazi ukufinyelela iphuzu eliyinhloko le-post.
Dala inqubomgomo encane yokunikeza ukubambisana. Uma ilungu licaela usizo ngenxa yokukhubazeka, vumela ama-moderator ukuthi bakusize: kungaba ukufaka i-post egameni lalo, noma ukuchaza ukuthi bangayisebenzisa kanjani imisebenzi yeplatifomu.
Qeqesha abamoderateri ngokuhlonipha amasiko. Ifayela elilula: buza ngaphambi kokuthatha umqondo, hlola ukuhumusha uma kucacile, futhi nikeza inzuzo yokuqonda lapho umongo ungacacile. Lokhu kunciphisa izingxabano eziningi ezidalwa ukukhuluma kwamazwe ahlukene. Uma izingxabano zicacile ukuthi ziqhamuke kusiko, yidlulisele kwichaneli yangasese yabamoderateri bese uletha ilungu elithembekile eliqonda isimo uma likhona.
Ukuhlonipha amasiko kunciphisa izingxabano ezidalwa ukuqonda okungalungile futhi kwenza i-community ibe nenhlonipho kubo bonke.
9. Failing to document appeals and outcomes
Izikhalazo zokuphikisa azisiyizinkinga eziphazamisayo. Ziyindlela yokuqondisa impendulo. Ngaphandle kokurekhoda izikhalazo nemiphumela yazo, ulahlekelwa ulwazi mayelana nokucaca kwemithetho nokulingana kokugunyazwa.
Gcina i-log emfushane yezikhalazo. Bhalwa usuku, ilungu, isizathu sokuphikisa, impendulo yomoderetha, kanye nomphumela wokugcina. Ishidi elilodwa noma i-channel yangasese enezintambo zenkulumo ngayinye yokuphikisa isebenze kahle. Ngokuhamba kwesikhathi, amaphethini azokukhombisa imithetho edala ukudideka nokuthi imoderetha idinga ukuqondiswa.
Yenza inqubo yokuphendula ephathelele. Inqubo elungile yamukela ukuthola isicelo, inikeza isikhathi esilindelekile, futhi ichaze izinyathelo ezilandelayo. Noma i-imeyili eyodwa evela ngokuzenzakalelayo inciphisa ukukhungatheka kwamalungu.
Bheka izikhalazo njalo ngenyanga ukuze ubone amathrendi. Uma izikhalazo eziningi zizungeza umthetho oyedwa, bhala kabusha lowo mthetho. Uma izikhalazo zikhomba izinkinga zethoni, buyekeza ama-templates akho.
Lapho ukuphikisa kuholela ekubuyiselweni kwesinqumo, khomba lokhu. Shicilela isaziso esifushane sokuthi kube nokushintshwa ukuze ubonise ukuthi uhlelo luyalalela futhi liyafunda.
Izikhalazo ezirekhodiwe zandisa ukwethenjwa futhi zikusize ulungise imithetho nama-templates.
Conclusion
I-moderation iyikhono elibalulekile kubaphathi be-social abangasebenzi neqembu. Akugcini nje ngokususa okuqukethwe okubi. Kuhlelela izinhlelo ezivikela abantu, ezikhula nokukhula kwe-community, futhi zikuvumela ukuthi uqhubeke nomsebenzi wakho omuhle ngaphandle kokucwila. Lezi ziphithiphithi eziyisishiyagalolunye zivame ngoba kulula ukuwele kuleso simo uma ungenamuntu noma usematasatasa. Ngalinye linefaxa elisebenzayo: imithetho emfushane, ama-templates ahlale efanayo, i-automation enokubuyekezwa kwabantu, ukufundisa ngaphambi kokujezisa, amamethrikhi alula, ukwabelana ngomsebenzi, ukubandakanya amalungu, ukunaka amasiko nokusetshenziswa, kanye ne-log yezikhalazo.
Khetha ushintsho olulodwa ulibeke kuleli sonto. Bhosa umthetho, bhala i-template yesexwayiso, noma misela iwindi le-moderation elinama-block amabili. Lezi zinyathelo ezincane zenza umehluko omkhulu. Nge nyanga uzobona ukuncipha kwezenzakalo nokuthuthuka kwempilo ye-community. Lona umphumela ofuna wona futhi ogcina amalungu ebambe iqhaza nekhasimende lijabule.
Uma ufuna, singakufaka ithempulethi yencwadi yommoderetha yekhasini elilodwa. Okwamanje, khetha isenzo esisodwa, silisebenzise, futhi uvikele amandla akho. I-community yakho izoba ngcono futhi uzizwe ulawula kakhulu.
Google review
Trustpilot review
